Spamarrest: online fraud rip-off scam

Spamarrest – a bunch of fraudsters and thieves – have been taking money from me after I signed up for a free trial. They hid how to cancel. It’s a scam. Be warned. I have contacted the police and my bank.

The cheating liars at Spamarrest cleverly make the cancel option not visible on any normally accessed webpage. They have now sent a link to a page where the cancel option is available. But it is hidden on all normal web pages. And the company fails to respond to normal communication. Continue reading

BT complaint fail

recorder and phone

Recording calls to BT complaints

If it were not so painful it would be funny: BT’s “High Level Complaints’’ just tried to insist that complaining about follow-up emails after they belatedly fitted a phone and broadband would have to be a separate complaint.

They did this to try to ensure I could not take my original complaints to the ombudsman. They have retracted. But you can see what they were up to and it is despicable. BT’s CEO Ian Livingston, who was at the heart of this complaint, is to quit and become UK trade and industry minister. Uh oh! Continue reading

BT Business fail

BT logo, reads "you're ready to go"

Not ready: BT failed to provide phone or broadband

BT Business just failed to move my phone and broadband on the moving date. What a useless service. I am now without remote back up.

In June 2010 I blogged about how we set up the remote back-up system and why it is important to back up remotely in the event that the unthinkable happens. And now, because of BT’s incompetence, I don’t have that working. I could lose everything in the next few days. Continue reading

Sink designs

sink

H2's sink with no taps

The sinks in the H2 Bike Club in Soho are a triumph of design over functionality: the classic design error. In all walks of life designers so often get it wrong because they fail to consider the practical as well as the aesthetic. Bad editorial design similarly adds hours to production time.

The sink has no taps. Instead a temperamental sensor eventually picks up the motion of your waving hands and lets out a short, timed stream of tepid water that is not hot enough for a good shave and horribly warm if you need to clean your teeth. What was so wrong with hot and cold taps? Continue reading

Commuter chaos

zebra-painted motorcycle on the Abbey Road zebra crossing

Whealie's zebra at Abbey Road

Commuting into central London for work creates contempt. I hate pedestrians, I hate cyclists, I hate motorcyclists, bus drivers, lorry drivers, taxis and white van man. I hate packed commuter trains, ticket inspectors, Oyster machines that don’t work and I hate Transport for London (TfL).

To really hate all these would cause me to explode. So I have realised that we all need to rub along a bit better. Pedestrians walk in the road, cyclists cross pavements, bikers block cycling lanes, car drivers target bikers, lorry drivers cannot see (or don’t care about) other road users. Get used to it. Continue reading

More please, Sir

Article in teh Journalist called Freelance: the musicalAn email discussion with freelances today about stagnant rates prompted me to dig out an article I wrote more than a decade ago on how to get a rate rise – based on the musical Oliver. It appeared in The Journalist in December 1999. I have reproduced it below.

I was on the way to speak at the London Freelance Branch when I learned that Humphrey Evans was speaking on the same subject. I knew Humphrey would say the same as me, so I needed to say it differently A call to my musical-mad friend resulted in this presentation hastily written on the train. Continue reading

Different strokes

On 6 November 2010 I had a stroke – a mini stroke, a lacuna (or lacunar) stroke to be exact. I’m fine. I had no paralysis, no loss of strength, no loss of balance and I did not black out. I could hold a pen and write. In fact, I got back on my motorbike and rode for an hour.

I was in France, in Normandy, with some xrv.org.uk pals. We stopped for a coffee and, as I swung my right leg off the bike to stand up, something just didn’t feel right. It was as if I had a dead leg. My right hand then felt like it had pins and needle. I just thought I’d got cold and needed to warm up.

Rode back

After riding back to our farmhouse (La Basse Cour) – I had total control of the bike but could not feel the heated grips working on my right hand – I jumped in a hot bath to thaw out.

But the symptoms remained. And when I went to dry myself I realised the right side of my face was similarly tingly and lacking in sensation.

Travel insurance

The travel insurance company SOS International (on behalf of Chartis Insurance) organised for me to go to the university hospital at Caen, when I ended up for five days while they did a range of tests, including a CT scan, an MRI, a vascular scan of my main arteries and a heart check-up.

They then insisted on driving me in an ambulance all the way home, through the tunnel, delaying my departure by an extra night.

NHS resources

British doctors are repeating all the tests again, which will be great if they find something missed in France but seem a waste of scarce NHS resources if they don’t.

Imagine a little garlic-breathed French man in stripy shirt and black beret with onions round his neck telling an NHS doctor that all his work would been to be redone properly in France later. The NHS doctor would be furious.

I don’t have overly high blood pressure so I am not being treated for that (mine at worst appears to be about 140/92 and often more like 128/86). I am on aspirin to thin the blood. The hospital has sent blood samples for special tests in case there is some impurity that caused the stroke.

But they never know the cause of 25%.

I have been working very hard, so I intend to cut down on that. And the death of my nephew in July led to a lot of stress. Who knows if these things had an impact?

Ill abroad

The French hospital was great – very much like an NHS hospital with fantastic, committed, cheerful and helpful staff, and the occasional cock-up where you are left in a waiting room for hours on end with no information.

But being vegetarian was too much for them. Even a dietician seemed not to understanding of the concept or how to provide a balanced diet – Google it, for crying out loud.

Oh, and my travel insurance repatriated me but said it was not responsible for repatriating my vehicle. My breakdown insurance would have brought it back had it broken down. But a working vehicle with a broken driver falls between two policies. I believe my broker has been negligent.

New Media

Facebook and Twitter were a Godsend. Many work colleagues kept informed about me and kept me up to speed using Twitter, while Facebook enabled me to have conversations with many friends, all at once.

My rugby club, Charlton Park, picked up on my stroke via Facebook and put a notice on its website, which led to contact from old colleagues via LinkedIn and email.

Vodafone charged me about £10 a day for the data charges in France run up on my Blackberry. Oh, and French hospitals have none of those silly UK bans on using mobile phones. I had mine with me the whole time.

Links (new windows)

Embargo farrago

Axa websitePublic relations (PR) officers from insurer AXA gave the trade press and the national press different embargoes for the same story on Friday.

Embargoed is a small town in Wales, my old ex-national newspaper editor used to say, emphasising the “ed” sound at the end of the word. It looks like AXA’s PR people give the embargo about as much respect.

Continue reading

Qur’an crimes

Should journalists mention facts that will play up racism, even though the source seems impeccable?

I did a story yesterday about insurance fraud on Daily Finance. In the course of interviewing the lawyer, she made the statement that the defendants refused to testify in court because they would have had to swear on the Qur’an. Continue reading