Vodafone a joke

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Vodafone CEO Jeroen Hoencamp wants feedback

Tax dodging mobile phone operator Vodafone has possibly the worst customer service in the UK.

Having tempted me (a customer since before I was married in 1993) to stay with the phone company after a 2 hour 20 minute web chat, Vodafone then failed to implement the deal it had offered.

Another 47-minute web chat led to Vodafone telephoning my office in a call that lasted more than two hours, yet still the mobile phone company could not honour the deal. Continue reading

Health websites

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Guild of Health Writers

Freelance health journalists should have their own WordPress websites that include photos, images, pictures, audio and video alongside their writing, the Guild of Health Writers heard.

WordPress is a simple-to-use content management system (CMS). It enables freelances to run their own professional-looking website without paying for expensive web design and maintenance. It can costs less than £35 a year. Continue reading

Fine for Leveson

Leveson

Leveson, wrong, wrong and then wrong again

The press were fascinated by Leveson today but the public were interested in the simultaneous event going on in court where SAS soldier Danny Nightingale was released – after a press campaign to free him. Hurrah for the press.

Leveson did not ask for examples of good journalism, only bad, so that’s all he got. The Leveson report is an example of biased research and reporting. A statutory regulator would fine him and demand a right of reply. Continue reading

End of an era?

aol-money.jpgI stopped commissioning stories for AOL Money this week – Wednesday to be precise. I started commissioning the predecessor site Daily Finance in December 2009. Recently I worked on the design and build of the new site and the integration of DF and its sister title Walletpop into AOL Money.

It has been a labour of love. The old DF CMS tells me “You have written 312,078 words on 522 posts.” I’ve written a fair few thousands words for AOL Money too and I have commissioned millions more. I’ve known it was coming to and end, looked forward to it even, but I’m feeling a bit sad too. Continue reading

New era dawns

Insurance Times websiteToday is the first day for nearly two years that I have not had to get up at 6am to write early morning web news for Insurance Times. I woke up at 6 anyway (but I lay there until 6.20). My ambition is to be woken with a cup of tea in bed at 7am. For now at least, that is just a dream.

Since 10 November 2008 I have missed six working days in 100 weeks – once in hospital after my knee operation and one week off travelling this year. I have written about 3,000 stories, sometimes writing nine a day. Insurance Times paid about £12.50 per story.

I have worked from holiday homes and hotels. I have stayed in B&B’s with broadband purely to be able me to fulfil my contract. I have even worked from my laptop and dongle on campsites.

Ullapool campsite

Supermarket giant Tesco announced to the stock market at 7am in September last year that Fortis (now Ageas) was to be its insurance provider.

I called Fortis and got a quote for my story while sitting outside my tent just metres from the sea at Ullapool in Scotland on the xrv.org.uk national meet motorcycling weekend. Fortis told me that morning that Insurance Times was the first to run the story, with it live before 8am.

A lot of what I wrote was news from that morning’s papers and other sources – often one or two pars and pointers to where readers could get the story. But I had plenty of other exclusives too, either given to me because my contacts knew I was up at that time or through my industry knowledge.

New Year honours

When Simon Bolam was given an MBE for services to the Insurance Industry in the New Year honours 2008 even the Scottish papers missed him because they did not know who he was. I remembered him as the former leader of the British Insurance Brokers’ Association (BIBA).

I knew the name of the broker he ran and tracked him down, first speaking to his daughter, who by then ran the firm, and eventually – at about 9am – Bolam himself.

I was in the Lake District, booted and waterproofed, about to leave for a hike, when he called and I added his quote to my story. The rival Post Magazine ran that story six days later when they got back to work.

In-house reporters

Insurance Times has taken the work in-house. Two new reporters will take turns to get up early and get into the office to start work at 6am. I have worked for Insurance Times for so long – I am a former editor – I was trusted with remote access. One will be getting up at 4am to travel in.

The early morning news made a huge different to the site’s traffic. When CEO’s get in at 8am, if the site is the same as it was the night before they won’t look again. If a CEO tells the next level of management to look at a story, traffic really picks up. That is what happened.

I think I offered great value for money. I did a good job. I wrote more stories than I was asked to write and more than most thought possible – I had to process them all to the website, including links, photos and categories, not just write the words.

I think I gave Insurance Times more as a freelance than they will get from staff.

Links (new windows)

Sunday PR roast

Accountants Ernst & Young issued a press release today (Sunday) but the named PR, Vicky Conybeer, did not have access to a photo of those quoted in the release because she was not in the office.

Why bother releasing it on Sunday or being the named PR if you can’t help working hacks? Continue reading

Accessible web

Writing for the web means complying making your website accessible to blind or partially-sighted web users who may be using screen readers.

It is not just that your site may fall foul of the Disability Discrimination Act – if you are providing services to the public – but because there are ethical and logical reasons to do so. Why would you not want as wide an audience to be able to read your website, after all? Continue reading